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Traitement en cours, merci de patienter...
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Over the past ten years, public services have experienced an unprecedented level of pressure to change and have transformed in response.
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These changes have continued to accelerate and now impact on regional bodies and local and territorial authorities, which are being forced to address a range of searching issues:
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Les questions clés
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  • How to develop a user-focused strategy within a public service framework
  • How to work with other organisations and partners to improve services
  • How to use pooling to make the best possible use of reducing resources
  • How to incorporate new technologies and transform support processes and functions
  • How to adapt HR policies, in particular to respond to an ageing staff 


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