Support and Expertise

We are specialists in application maintenance and offer a range of services for the total or partial management of your information systems, entirely focused on improving the return on investment.

Our service platform guarantees quality customer service with specific requirements met as necessary.

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Centre de support et d'expertises Business At Work



The acceleration of change in recent years has forced companies to adapt to new technologies.

We support clients take control of their new systems, adapt and move them to the Cloud.

Together, we reinvent tailor-made solutions that will enable you to create a real engine of growth.



A unique services platform.

The quality of an Information System is judged over time, particularly in an organisation’s ability to use, operate, maintain and develop the tools it has implemented. This requires the company to organise effective IS governance, and set up a suitable service organisation with all the relevant expertise to get the best out of its Information System at the best cost.

To meet this challenge, we have built a services platform organised into unique service centres, including the Service Desk, which enables us to offer a range of services for total or partial management of your information systems, entirely focused on improving user control.

Specialising in the major ERP of SAP, Oracle and IFS, in all of which we have expertise in implementation and operation, our Service Desk makes ongoing very significant investment to guarantee clients a greed-quality of service in an approach of continuous improvement.

Our three sites, Paris, Caen and Mauritius, allows us to provide a wider range of working hours and operates in both French and English.

Our business case studies

Each customer is a new adventure. Our customers trust us to advise and support them on complex issues.

Service Desk designed for you !

Benefit from the experience acquired daily for over 20 years by our Service Desk in the management of applications in production: operating expertise, maintenance strategy, governance and organisation of user support.



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Business Expertise

As an inevitable consequence of dematerialisation and digital innovation, managers are digitalising to improve processes and adapt to the market.

BAW can help you in your positioning in order to prioritise your projects and build a long-term vision for your company.

Digital Innovation and Strategic Alignment Implementation and Security Change Management
Account Management Transformation E-Invoicing Financial Processes Finance Department Performance
Consulting, transformation, innovation Integration & Projects Services
Roadmap Make or Buy or Lease Competences and organization Cloud Strategy
Operations' Strategy Management and Safety Operations' Digitalization Traceability and serialisation